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Questions about the platform, your membership, a payment or an agreement? Reach our team directly — we read everything that comes in.
General enquiries, membership questions, payment queries and anything else — send us an email and we will get back to you.
binarybrossolutions@gmail.comSend an emailThe Help Centre is the fastest route for members: submit a support ticket, follow its status, or raise a dispute about a payment or an agreement.
Include the email address on your SHARK account and any reference number, request or agreement you are asking about. It helps us find your records and answer properly the first time. For anything urgent about a payment, mark it clearly in the subject line.
SHARK is a technology platform, not a bank or a licensed credit provider. Lending carries risk and returns are never guaranteed.